Frequently Asked Questions

We understand that you may have some questions about orders, sound kits, selling with SamplePlug, technical errors, etc. Hopefully we can provide the answer you’re looking for right below! Contact us if you still can’t find the answer you need.

Question When will I receive my order?
Answer

After purchase you should be redirected to your downloads page where you can download the kit/s you purchased. Other than that all customers will be provided with download links instantly after checking out. Please check your email inbox for links, as well as Spam folders.

Question Are the SamplePlug kits Royalty Free?
Answer

MIDI & Sample packs are Royalty Free for selling beats. As for placements with major artists, all samples/files must be cleared with the content creator. Content Creator is also entitled to co-production credit and % split. 

Question Am I able to get a refund?
Answer

We only sell digital products and therefor all purchases are final and no refunds may be issued under any circumstances. By purchasing, you are agreeing to these terms.

Question What payment options do I have?
Answer

SamplePlug accepts all credit cards / debit cards via PayPal. Don’t worry, you do not need a PayPal account if you do not have one. Simply select “Check out using debit or credit card” towards the bottom of the initial PayPal page.

Question Can I sell my Sound Kit on SamplePlug?
Answer

We are always willing to listen. For those who want to contribute to the site, and have some dope ass sounds, you may submit your kits to Submit.Sampleplug@gmail.com for review. 

Question Oh no! I didn't receive my order!
Answer

Don’t worry! The boys here at SamplePlug are here to help. If for some reason a technical error occurs and you do not receive your kit after your purchase, contact us Here with proof of purchase, Order #, and kits missing.